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Account Management
 
How to change my username, password or domain hosted?

For security reasons, you need to login to the members area at http://www.fashionwebhosting.com/Login.php and submit a ticket to our helpdesk with a request to change your username, password or the main domain name hosted.

When submitting a new ticket use 'CPanel Username/Domain Change' as the subject and we will be happy to assist you.

 
How to transfer website from my current provider to your hosting?

If your website doesn't use MySQL databases, moving your site is very easy. Simply upload all your files to the 'public_html' folder on our server. If you have a PHP website, check if it has any configuration files where domain name or path to the files can be set. Update these values if needed.

If your website is using MySQL, you need to move the database here and update configuration files of your scripts accordingly:

1. Backup database on the old server
If your current provider has a MySQL backup tool - use it. Usually you can login to phpMyAdmin, select your database and click on 'Export' tab. Choose Save as file and select 'gzipped'. Download of your database backup should start afterward.

2. Create the database on our server
Once the download is finished you will have file named something like yourdatabase.sql.gz. Before you can restore it, you will need to create a database on our system. Please enter your control panel and click on the MySQL icon. Now choose to add the new database, create the MySQL user for it and finally click on 'Add User To Database' button. Do not forget to write these details down as you will need them later.

3. Importing database data to our server
Once the database is created, enter our phpMyAdmin (the icon for the tool is located in cPanel). Once inside, click on 'Import' tab, browse to the backup file of your database (yourdatabase.sql.gz for example) and click Go. Database restoration procedure will begin. Please be patient, as it can take quite a lot of time to complete if your backup size is large.

4. Updating configuration files
Now, when the database is restored, you will need to open the configuration file of your PHP script and update database host, database name, database username and database password values. Use the values that you've written down when you created the new database. Note: we use localhost as MySQL hostname.

 
I am computer newbie. Will I still manage to setup my website here?

Yes, because we provide a great service which is ready for use even for newbies.

Check our control panel - it is easier to use than any other control panel in the industry - you can set up an email account in just one click of the mouse.

Do you want to set up a nice looking website, but don't have any HTML knowledge or you are not a good designer? No problem - we have two easy-to-use website builders which will allow you to set up a professional looking website with a news section, feedback form, vote pool or gallery.

Moreover, we have a team of highly trained staff members who are ready to provide you with the best assistance to any question.

 
 
Domain Names / DNS
 
Can you host international domain names such as .co.uk, .nl, etc.

No problem! We can host any domains with any extensions, including all international domains.

 What are your nameservers?
ns1.fashionwebhosting.com   96.9.160.229
ns2.fashionwebhosting.com 64.120.140.254

 After you have updated the nameservers of your domain, it will start working within 24 - 48 hours.  

 
How do I point my existing domain to your nameservers?

In order to point your domain name to our servers you will need to visit your domain registrar (the website where you registered the domain) and set the nameservers there.

This is a common process at all domain registrars and the function should be located in sections like 'DNS Management', 'Change Nameservers'. For specific help on changing the name servers at your domain registrar, feel free to navigate to their website's help section. Search for 'changing name servers' or 'changing DNS servers'. 
Please note that any other nameservers that are set on your domain at the domain registrar will need to be removed and replaced by our nameservers.

After you have updated the nameservers on your domain, it will take some time to propagate. Usually it starts working in 24 - 48 hours.

If you still have any trouble with setting the nameservers, please let us know the details to login to the domain registrar, and we will reset these settings for you.

 
File Upload Questions
 
 I cannot login to FTP. What should I do?
First of all, please make sure that you are using the correct FTP details (such as hostname, username and password).

If you are using your own domain, please make sure that it is pointing to our nameservers (the propagation takes 24-48 hours after nameserver update at the domain registrar). In this case you can use our server IP address as your FTP hostname. IP address can be found on the left tab in your cPanel.

If your domain is already resolving to our server and FTP connection still fails, please try to use the cPanel -> File Manager tool to upload your files or contact our support.

How do I upload my website?
 
What FTP software should I use?

We recommend using the Filezilla FTP client. It is free, easy to use, and can be downloaded from: http://filezilla-project.org/

To add, please make sure that you are using the correct FTP details (such as hostname, username and password) with your FTP clients. To find your FTP information, please navigate to members area -> List Accounts -> Account details.

 
I don't know what is FTP. Do you have some File Manager?
If you do not wish to use an external FTP tool to upload the files, please try to use the cPanel -> File Manager tool.
 
What are my FTP Details? Where do I find them?
To find your FTP details, please log on to the members area, select the domain name you want to get FTP information for, and click Go to CPanel. In your control panel, click the View FTP Details link and here you will find your account FTP details.
 
Do you have any file size or file type limits?
No, we do not have any file size limits. You can also upload any files with any extensions. However, pleasekeep in mind that we do not allow any copyrighted or illegal material to be hosted on the accounts here. Discovery of such material without the appropriate permissions could lead to account suspension. For further details, please review our terms of service.
 
 
General Questions
 
Do you accept international customers?
Yes, we accept all international customers. You can register from any country.
 
What payment methods do you accept?
At the moment you can only pay by credit card or by PayPal. No other payment methods are available.
 
SSL certificates: do you support SSL?
Yes, SSL is fully supported. Your website and your scripts can operate in SSL mode (Curl SSL is also enabled for PHP).

Currently only 'Gold' shared hosting plan and both reseller hosting plans support private / dedicated SSL certificates. To add, if you have any troubles installing the certificate on such an account, please let us know and we will install it for you. Please mind that we do not provide free private SSL certificates and they need to be purchased separately and installed on the account later on.

Additionally, you and your clients can also use our shared SSL certificate which is provided on all accounts for free.

 
Can I host mp3 files or movies here?
Yes, MP3 files can be hosted, however, you must own the copyrights or have the required permissions from the copyright holder to upload the files.

We do not allow any type of copyright violation on the accounts. Discovery of copyrighted material without the appropriate permissions could lead to account suspension. For further details, please review our terms of service.